Refund Policy
How refunds are reviewed for respite stays, transportation, personal care add-ons, and related service payments.
General Policy
Refunds are reviewed based on the service type, care schedule, host home preparation, staffing commitments, transportation planning, and the timing of the request.
Private Pay Services
Private pay refunds may be available for eligible unused services when cancellation notice is provided within the stated cancellation window.
Non-Refundable Costs
Fees tied to completed services, late cancellations, emergency placement preparation, transportation already dispatched, or special staffing arrangements may not be refundable.
Medicaid Or Third-Party Payments
Refunds or adjustments connected to Medicaid, insurance, or third-party payment sources may be handled according to payer rules and documentation requirements.
How To Request A Refund
Families should contact Steele Host Homes with the booking details, payment date, service dates, and reason for the request so the team can review eligibility.